Business Ethics
Ethical Decisions
Whistle-Blowing
Managerial Ethics
Unethical Behavior
Business Etiquette
Basics of business ethics
Making ethical decisions
Whistle-blowing criteria and risks
The whistle-blowing process
Effective Presentations
Fundamentals of presentation
Audience analysis and supporting material
Building presentations
Presentation mechanics
Advanced Interpersonal Skills
Communication styles and methods
First impression and building rapport
Building relationships through feedback
Colleagues and subordinates
Excellence in Service
Customer service fundamentals
Customer service skills
Customer management
Customer communication
Time Management
Principles of time management
Time management plan
Effective time utilization
Productivity
Project Management Essentials
Define the project
Activities and dependencies
Project scheduling
Project change control
Team Participation
Understanding team fundamentals
Communicating in teams
Communicating nonverbally and listening actively
Understanding conflicts
